Do You Sell Wholesale and/or Bulk?
Yes we sell all of our products wholesale and in bulk. Please email firstname.lastname@example.org for more information.
All orders will ship out in 1-3 business days. Once the order is shipped you will receive a shipping confirmation email containing a tracking number.
Which Shipping Carriers Do You Use?
We primarily ship with USPS and UPS.
Do You Offer Free Shipping?
All orders over $35 will ship free.
Do You Ship Internationally?
Currently we do not ship internationally.
Because we sell perishable food products we do not accept returns. However if you are unsatisfied with your product or your order was damaged during shipping, please contact us at email@example.com.
How Long Will My Cookies Last? How Should I Store Them?
Generally, once the cookies are baked, they will last for 2-3 days on the counter. They will last for a week or more in the refrigerator. You can freeze them as well. However, we do not use any preservatives so our cookies are considered perishable.
Can I Freeze My Cookies?
Absolutely! You can freeze the prepared dough or baked cookies. Both freeze well. To thaw: just leave on the counter for an hour.
Are Your Cookie Mixes Vegan?
The mix itself is vegan. Our directions state to added egg and butter. However you can prepare the mixes vegan by substituting the egg and butter with vegan alternatives. PLEASE NOTE: Our Kookie Kups are not vegan as we use grass fed butter powder.
Are Your Products Dairy Free?
Our Kookie Mixes and K*Bite Mixes are dairy free. However we use grass fed butter powder in out Kookie Kups.
Can I Make Half a Batch of Cookies with the Kookie Mix?
Yes you can make half a batch of cookies using our Kookie Mix. To half of the mix add 2.5 tablespoons softened butter and one egg yolk. NOTE: This will create a slightly denser texture than normal preparation.
Cooking and Baking Tips:
How Long Should I Cook My Kookie Kup in the Microwave?
Every microwave is different and they vary in strength. You can start with 45 seconds and continue in 10 second increments until desired consistency. Once made, baked almond flour products will continue to set.
Should I Melt the Butter Before Adding it to the Kookie Mix?
NO! Our directions state to use softened butter. Melted butter causes the cookies to burn and melt the chocolate chips during mixing.
What is the Best Way to Prepare the Cookie Dough?
Preheat oven to 350 degrees. Roll the dough into balls and place on a parchment paper lined baking sheet. Flatten slightly with hands or bottom of measuring cup but the dough does not need to be completely flat. The cookies will spread as they bake. Bake 10-12 minutes.
Do I Only Need to Use 1 Tablespoon of Water in the Kookie Kups?
Yes, 1 tablespoon is all that is required as our Kookie Kups create a thick cookie dough. NOTE: The Brownie Kups require 2 tablespoons of water.